{"id":929,"date":"2020-12-03T10:34:42","date_gmt":"2020-12-03T09:34:42","guid":{"rendered":"https:\/\/drtpartners.com\/?page_id=929"},"modified":"2025-02-13T14:45:31","modified_gmt":"2025-02-13T12:45:31","slug":"klachtenregeling","status":"publish","type":"page","link":"https:\/\/drtpartners.com\/fr\/klachtenregeling\/","title":{"rendered":"Klachtenregeling"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"929\" class=\"elementor elementor-929\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52db787 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52db787\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b9f11a\" data-id=\"8b9f11a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ae7030 elementor-widget elementor-widget-text-editor\" data-id=\"5ae7030\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-5ae7030{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63115ad elementor-widget elementor-widget-text-editor\" data-id=\"63115ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>TRAITEMENT DES PLAINTES DRT &amp; PARTNERS<\/h1><p>Nous tenons \u00e0 la satisfaction de nos clients et mettons d\u00e8s lors tout en \u0153uvre pour maintenir la qualit\u00e9 de notre service \u00e0 un niveau \u00e9lev\u00e9. Nous ne sommes h\u00e9las pas \u00e0 l&#8217;abri d&#8217;une erreur \u00e9ventuelle ou de malentendus. La pr\u00e9sente directive vise donc \u00e0 r\u00e9soudre les plaintes des clients de mani\u00e8re satisfaisante pour chacune des parties.<\/p><p>Le traitement des plaintes de DRT &amp; Partners Accountants &amp; Tax Advisors porte sur les situations dans lesquelles un donneur d&#8217;ordre, un collaborateur ou toute autre partie prenante estime qu&#8217;un collaborateur de DRT &amp; Partners a viol\u00e9 les principes formul\u00e9s dans notre code de bonne conduite dans l\u2019exercice de son travail.<\/p><h3>COMMENT D\u00c9POSER VOTRE PLAINTE?<\/h3><p><strong>E-mail<\/strong>:\u00a0<a href=\"mailto:drtpartners@drtpartners.com?subject=Klachten%20via%20de%20website\">drtpartners@drtpartners.com<\/a><br \/><strong>T\u00e9l\u00e9phone\/Fax<\/strong>: 016\/55.33.40<br \/><strong>Courrier<\/strong>:<br \/>DRT &amp; Partners<br \/>\u00c0 l\u2019attention de monsieur Paul Bergen<br \/>Grote Markt 28<br \/>3200 Aarschot<\/p><h3>QUELLE INFORMATION DEVEZ-VOUS INDIQUER DANS VOTRE PLAINTE?<\/h3><p>Nous vous demandons le cas \u00e9ch\u00e9ant de mentionner ce qui suit:<\/p><ul><li>votre nom, le nom de votre entreprise, l&#8217;adresse, votre num\u00e9ro de t\u00e9l\u00e9phone (mobile) et\/ou votre adresse e-mail;<\/li><li>une description pr\u00e9cise de la plainte;<\/li><li>le nom du collaborateur concern\u00e9 (le cas \u00e9ch\u00e9ant);<\/li><li>la raison de votre plainte;<\/li><li>les circonstances et\/ou facteurs qui ont conduit\u00a0\u00e0 la plainte.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e61fc3d elementor-widget elementor-widget-text-editor\" data-id=\"e61fc3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-e61fc3d{display:none 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name=\"form_fields[field_cc628a6]\" id=\"form-field-field_cc628a6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_f88e8f9 elementor-col-60 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f88e8f9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tGemeente\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f88e8f9]\" id=\"form-field-field_f88e8f9\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d1b78fc elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d1b78fc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefoon\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d1b78fc]\" id=\"form-field-field_d1b78fc\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a080591 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a080591\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBetrokken medewerker\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a080591]\" id=\"form-field-field_a080591\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tKlacht\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_27e4194]\" id=\"form-field-field_27e4194\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Versturen<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>KLACHTENREGELING DRT &amp; PARTNERS Wij hechten aan tevreden klanten en werken er daarom hard aan om de kwaliteit van onze dienstverlening op een hoog niveau te houden. Echter waar gewerkt wordt, kunnen fouten worden gemaakt en kunnen misverstanden ontstaan. Het doel van deze klachtenregeling is dan ook om klachten van klanten naar ieders tevredenheid op [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-929","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drtpartners.com\/fr\/wp-json\/wp\/v2\/pages\/929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drtpartners.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drtpartners.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drtpartners.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drtpartners.com\/fr\/wp-json\/wp\/v2\/comments?post=929"}],"version-history":[{"count":5,"href":"https:\/\/drtpartners.com\/fr\/wp-json\/wp\/v2\/pages\/929\/revisions"}],"predecessor-version":[{"id":2431,"href":"https:\/\/drtpartners.com\/fr\/wp-json\/wp\/v2\/pages\/929\/revisions\/2431"}],"wp:attachment":[{"href":"https:\/\/drtpartners.com\/fr\/wp-json\/wp\/v2\/media?parent=929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}