{"id":929,"date":"2020-12-03T10:34:42","date_gmt":"2020-12-03T09:34:42","guid":{"rendered":"https:\/\/drtpartners.com\/?page_id=929"},"modified":"2025-02-13T14:45:31","modified_gmt":"2025-02-13T12:45:31","slug":"klachtenregeling","status":"publish","type":"page","link":"https:\/\/drtpartners.com\/en\/klachtenregeling\/","title":{"rendered":"Klachtenregeling"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"929\" class=\"elementor elementor-929\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52db787 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52db787\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b9f11a\" data-id=\"8b9f11a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ae7030 elementor-widget elementor-widget-text-editor\" data-id=\"5ae7030\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-5ae7030{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63115ad elementor-widget elementor-widget-text-editor\" data-id=\"63115ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-63115ad{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e61fc3d elementor-widget elementor-widget-text-editor\" data-id=\"e61fc3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>COMPLAINTS SETTLEMENT AT DRT &amp; PARTNERS<\/h1><p>We attach great importance to client satisfaction and therefore work hard to maintain high service standards. But wherever work is done, errors can be made and misunderstandings can arise. The aim of this complaints settlement process is therefore to resolve clients\u2019 complaints to everyone\u2019s satisfaction.<\/p><p>The complaints settlement process at DRT &amp; Partners Accountants and Tax Advisors relates to situations in which a principal, member of staff or other stakeholder believes that DRT &amp; Partners (or a member of their staff) has infringed the principles laid down in our code of conduct when performing their duties. \u00a0\u00a0\u00a0<\/p><h3>SUBMITTING A COMPLAINT:<br \/>\u00a0<\/h3><p><strong>E-mail<\/strong>: <a href=\"mailto:drtpartners@drtpartners.com?subject=Klachten%20via%20de%20website\">drtpartners@drtpartners.com<\/a><br \/><strong>Telephone\/Fax<\/strong>: 016\/55.33.40<br \/><strong>In writing<\/strong>:<br \/>DRT &amp; Partners<br \/>Attn Mr Paul Bergen<br \/>Grote Markt 28<br \/>3200 Aarschot<\/p><h3>WHAT INFORMATION SHOULD YOU PROVIDE WHEN SUBMITTING A COMPLAINT?<\/h3><p>If applicable, we ask you to provide the following data:<\/p><ul><li>your name, company name, address, your (mobile) telephone number and\/or your e-mail address;<\/li><li>a clear description of the complaint;<\/li><li>the name of the member of staff concerned (if applicable);<\/li><li>the reason why you are submitting the complaint;<\/li><li>circumstances and\/or cause of the complaint.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a52f12e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a52f12e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce6a2a6\" data-id=\"ce6a2a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ab8a24 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"4ab8a24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"929\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"4ab8a24\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Klachtenregeling - DRT &amp; Partners\" 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class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBedrijfsnaam\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[Bedrijfsnaam]\" id=\"form-field-Bedrijfsnaam\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_fa80cd7 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fa80cd7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tStraat\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_fa80cd7]\" id=\"form-field-field_fa80cd7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_cc628a6 elementor-col-40 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cc628a6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPostcode\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_cc628a6]\" id=\"form-field-field_cc628a6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_f88e8f9 elementor-col-60 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f88e8f9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tGemeente\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f88e8f9]\" id=\"form-field-field_f88e8f9\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d1b78fc elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d1b78fc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefoon\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d1b78fc]\" id=\"form-field-field_d1b78fc\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a080591 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a080591\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBetrokken medewerker\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a080591]\" id=\"form-field-field_a080591\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tKlacht\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_27e4194]\" id=\"form-field-field_27e4194\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Versturen<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>KLACHTENREGELING DRT &amp; PARTNERS Wij hechten aan tevreden klanten en werken er daarom hard aan om de kwaliteit van onze dienstverlening op een hoog niveau te houden. Echter waar gewerkt wordt, kunnen fouten worden gemaakt en kunnen misverstanden ontstaan. Het doel van deze klachtenregeling is dan ook om klachten van klanten naar ieders tevredenheid op [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-929","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drtpartners.com\/en\/wp-json\/wp\/v2\/pages\/929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drtpartners.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drtpartners.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drtpartners.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drtpartners.com\/en\/wp-json\/wp\/v2\/comments?post=929"}],"version-history":[{"count":5,"href":"https:\/\/drtpartners.com\/en\/wp-json\/wp\/v2\/pages\/929\/revisions"}],"predecessor-version":[{"id":2431,"href":"https:\/\/drtpartners.com\/en\/wp-json\/wp\/v2\/pages\/929\/revisions\/2431"}],"wp:attachment":[{"href":"https:\/\/drtpartners.com\/en\/wp-json\/wp\/v2\/media?parent=929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}